Forest Haven Earns National Quality Award
(Jonesboro, LA – July 16, 2024) Forest Haven Nursing & Rehabilitation Center has been recognized by the American Health Care Association and the National Center for Assisted Living (AHCA/NCAL) as a 2024 Silver – Achievement in Quality Award recipient. The distinction is the second of three progre
ssive award levels through the National Quality Award Program, which recognizes providers across the country that have demonstrated improved quality outcomes for staff and residents.
“Earning the Silver – Achievement in Quality Award is an incredible honor for our team,” said Sandra Billings, administrator of Forest Haven Nursing & Rehabilitation Center. “This national recognition underscores our team’s dedication to delivering exceptional, person-centered care and treating our residents as family.”
Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program, which is the foundation of the metric-based AHCA/NCAL Quality Initiative.
“Congratulations to Forest Haven Nursing & Rehabilitation Center on earning the prestigious Silver award,” said Mark Berger, executive director of the Louisiana Nursing Home Association. “This remarkable accomplishment reflects their unwavering commitment to continuous quality improvement and maintaining high standards of care.”
Award recipients will be honored during the AHCA/NCAL Convention & Expo in Orlando, Florida, on October 6-9, 2024.
Forest Haven Achieves CMS Five-Star Rating
Forest Haven Nursing & Rehabilitation Center is proud to announce that it received a five-star rating from The Centers for Medicare and Medicaid Services (CMS).
This is the highest possible rating given by the federal government. Forest Haven received the rating for its overall quality care and service.
CMS developed the Five-Star Quality Rating System to help consumers compare skilled nursing facility providers. Each year, CMS rates skilled nursing facilities on a one to five scale and publishes the ratings on its website, Nursing Home Compare.
The rating system uses data from 15 clinical quality measurements in both long- and short-term nursing care resident stays, along with staffing measurements and health inspection results from the three most recent comprehensive annual inspections.
“I am extremely proud of our team for receiving this elite achievement,” said Sandra Billings, Forest Haven Administrator. “Receiving the highest rating in an extremely regulated profession is a testament to our team’s daily dedication to providing residents with outstanding, person-centered quality care. This rating reflects our commitment to treat all residents as family.”
Forest Haven is part of Central Management Company, which owns 22 long-term care facilities in Louisiana
“Central Management congratulates the outstanding staff and caregivers at Forest Haven Nursing & Rehabilitation Center for this incredible accomplishment,” said Teddy Price, owner of Central Management. “This distinction is a direct result of the unwavering commitment of the entire staff and leadership of Forest Haven to provide the highest quality care and service to each resident based on their unique health care needs.”
Central Management facilities Forest Haven, Landmark of West Monroe, Plantation Oaks, and Plantation Manor Nursing & Rehabilitation Center partnered with Dream Flights to honor our residents who bravely served our country with the adventure of a lifetime: a flight in a Boeing Stearman biplane, the same aircraft used to train many military aviators in the late thirties and early forties.
Listen to staff and residents from Forest Haven and other Central Management facilities across the state share their powerful Hurricane Ida evacuation stories.
